Return policy

returns & exchanges

We understand that the color and texture of a yarn can look different on different computer monitors. Therefore, any in stock, non-sale yarn purchased online from Knitculture.com may be returned for a full refund within 10 days of receipt.

  • The yarn must be in new, truly unused and resalable condition, and in its original packaging
  • Please contact us for return authorization before you mail your yarn back to us, and we will credit the original credit card used to make the purchase.
  • We must have prior return authorization before we can accept and process your return and you are responsible for return shipping costs!
  • Yarn purchased at a discounted price may not be returned or exchanged.
  • Non-sale yarn may be exchanged for store credit up to 60 days from date of purchase.
  • We will issue a store credit when we receive your yarn.
  • Special order yarns are not returnable.
  • Studio club subscriptions, kits, books, patterns, magazines, needles, notions, and all sale items are non-returnable.
  • Exchange orders will be charged shipping.
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